Deposit and Balance
Just a quick note on how we handle payments, keeping things super simple for you. When you’re ready to lock in your spot for any event or activity, we ask for a small deposit of £10 per person – just to make sure your reservation is all set.
Then, 14 days before you’re due to arrive, we’ll send over all the details you need to settle the remaining balance. Whether you prefer to use a bank transfer or your credit/debit card, we’ve got you covered.
Cancellations
You can cancel your reservation for free as long as you do it at least 14 days before your arrival date. Just send a written request to us. However, please note that the deposit is not refundable.
Complaints
We are committed to offering our customers the best possible experience. That’s why we work closely with our suppliers to ensure the quality of the events and services advertised on our website. We want to make sure that when you book with us, you can be confident that you’ll get exactly what you expect.
However, we understand that sometimes things don’t always go according to plan. So, in the unlikely event that your supplier is unable to fulfill their obligations, please contact your event representative immediately. They will then work with you and the supplier to come to a satisfactory resolution, which may include a refund.
